your questions What is ADSL?
ADSL – Asymmetrical Digital Subscriber Line, is the broadband service currently provided via a telephone line. Typical download speeds are up to either 1,000Kbps or 500Kbps and upload speeds are up to 256Kbps.
Why do I need Home Networking?
Many modern families now have more than one computer device, in fact some families all have their own computers. Imagine what you can do if all these computers share the same services at speeds of up to 5Mb, such as the printer, digital photographs, music/video downloads, games - the list is endless. On top of this, the kids can be doing their homework on-line at the same time that Mum and Dad are booking the family holiday. None of this is possible with a single PC connected to a standard broadband connection. Are there any problems or risks I should be aware of if I use  ?
There are no serious risks in transferring to our broadband, however, as with any broadband service, if you are permanently connected to the internet, you are increasing the risk of attacks from hackers and software viruses. By being aware of this and taking preventative actions such as installing suitable firewall and anti-virus software, you can manage the risk and reduce the likelihood of attack on your computer.
If I subscribe to , will I be charged for the time that I spend browsing the internet or sending e-mail?
No, our broadband operates on an always-on basis, so you can use it as often as you like for a fixed monthly price. Therefore, unlike dial-up services, you can remain connected to the internet 24 hours a day without being charged extra or disconnected.
And remember, even though you are permanently connected to the internet you will still be able to receive and make uninterrupted phone calls.
Will I need to modify my computer system to change over to ?
PC's are sometimes configured for a dial-up access to the internet, therefore, as with any broadband service you may need to optimise your computer to get the most out of your broadband; there are software programmes available on the internet that can help with this. Some of these packages can affect your computer in different ways therefore we advise that you seek professional help before doing this.
Why do I need to install firewall and anti-virus software?
When you have an always-on connection to the internet it is important to install suitable firewall and anti-virus software. This will help protect you against malicious viruses or the attempted attacks by a hacker, who could break into your computer and access your personal files.
What ISP Services do you provide?
- 5 email addresses
- 10MB web space
- Support calls on a 0870 number Can I use my current email account?
Yes we allow this, however some ISP’s may not allow this or may charge for this service – check with your existing ISP. Do you scan emails for viruses?
Yes, if you are using the email provided with our service. However it is still your own responsibility to ensure your PC is fully protected against viruses and hackers from the internet
Offer subject to availability and terms and conditions. Requires special modem/adaptor supplied as part of the package. How does the introduction of affect existing Powerline broadband customers?
Our Powerline product is still operational in Stonehaven and Crieff and the introduction of does not affect this, however if you are an existing customer and have a query about your service, call us on 0845 070 4300 |
