Privacy Policy
Your details will be held and processed by SSE Energy Supply Limited
and SSE Telecommunications Limited acting as our agents (together and
separately “we”, “us”, “our”) for
the purposes detailed in this privacy policy. We are committed to ensuring
that your privacy is protected. This privacy policy explains how we use
the information we collect about you and how you can instruct us if you
prefer to limit the use of that information. 1. The information we collect and how we use it
(a) When you register for our Broadband services (as more detailed in
the terms and conditions and referred to in this policy as the “Services”)
we need to know your name, postal address, e-mail address and telephone
number. We also need to know your direct debit details.
(b) We gather this information and may disclose it to other companies
within our group of companies (the “Scottish and Southern Energy
Group”) only for the following purposes; to allow us to process
your registration, check whether the Services are available to your address,
process any orders you may make and collect money from you for the Services
provided. The relevant information is then used by us, our agents and
sub-contractors to provide you with the Services and to communicate with
you on any matter relating to the conduct and/or provision of the Services
in general.
(c) We may also use aggregate information and statistics for the purposes
of monitoring website usage in order to help us develop the website and
the Services and may provide such aggregate information to third parties.
These statistics will not include information that can be used to identify
any individual.
(d) From time to time we may provide your information to our customer
service agencies for research and analysis purposes so that we can monitor
and improve the services we provide. We or our agents and sub-contractors
may contact you by post, e-mail or telephone to ask you for your feedback
and comments on our services.
(e) We and/or companies within the Scottish and Southern Energy Group
may also wish to provide you with information about special features
of our website or any other service or products we think may be of interest
to you. If at any time you would rather not receive this information,
please advise us by e-mail to broadband.experience@scottish-southern.co.uk.
(f) We may also want to provide you with related information from third
parties that we think may be of interest to you. If you would rather
not receive this information, please advise us by email to broadband.experience@scottish-southern.co.uk.
(g) We may also provide your information to carefully selected third
parties whose products or services we believe may be of interest to you.
If you do not wish us to disclose your information in this way, please
send an e-mail to broadband.experience@scottish-southern.co.uk. 2. Our use of cookies and other information gathering technologies
We may create and access cookies on your pc. Cookies are small text files
for storing small pieces of data on your web browser on your computer
which can identify you when you visit our Website. 3. How we protect your information
(a) The internet is not a secure medium. However we have put in place
various security procedures.
(b) We also keep your information confidential. Our internal procedures
cover the storage, access and disclosure of your information. 4. Sale of business
If this business is sold or integrated with another business your details
may be disclosed to our advisers and any prospective purchasers and
their advisers and may be passed on to the new owners of the business. 5. Updating your details
If any of the information that you have provided to us changes, for example
if you change your e-mail address, name or payment details or if you
wish to cancel your registration, please let us know the correct details
by sending an e-mail to broadband.experience@scottish-southern.co.uk or
by sending a letter to The Broadband Services Manager at SSE Telecommunications
Limited, Inveralmond House, 200 Dunkeld Road, Perth, Scotland PH1 3AQ. 6. Your consent
By submitting your information you consent to the use of that information
as set out in this privacy policy. If we change our privacy policy
we will post the changes on this page, and may place notices on other
pages of the website, so that you may be aware of the information we
collect and how we use it at all times. Continued use of the service
will signify that you agree to any such changes. |
